FAQ
 
(904) 646-JUMP (646-5867) or Email Us

Reservations
Call us at 646-5867 as early as possible for the best selection. Our staff will answer questions and assist in selecting the right equipment for your event. We will send you an email confirmation and will ALWAYS CALL SEVERAL DAYS BEFORE YOUR EVENT TO CONFIRM.
Deposits
We do not require a deposit to rent a Space Walk.

License and Sales Tax
We are licensed in Duval County and collect 7% sales tax on all rented equipment. If the rental is for an exempt organization we will need a copy of the current Sales Tax Exemption.

Insurance
Yes. Space Walk carries liability insurance coverage. However, we are only responsible for our own negligence; not yours. In reserving your inflatable, you will be required to sign a rental agreement that lists specific terms and conditions of the rental. You must adhere to these rules. Injuries or accidents are very rare, but generally they are the result of a lack of supervision or inappropriate use.

Forms of Payment
Payment is due upon Delivery. We accept cash or Money Orders. You also may pay by Master Card, Visa or Discover. The person that owns the account needs to be there with photo ID.

Cancellation Policy
We do not charge a cancellation fee. We ask that you give us a 24-hour notice. If we do deliver to your event and you cancel we will charge 50% of the delivery fee to cover labor expenses.

Weather Policy
Space Walks cannot be used in rain or when wind exceeds 25 MPH due to safety and insurance requirements. If it does start to rain during your event, please remove all riders, unplug the blower to deflate it and fold in have if time permits. After he rain stops plug it back in and dry it out.

Supervision
Inflatable bouncers that are used correctly are safer than playground swings and slides. Improper use by the occupants, such as climbing on the nets, rough housing, flipping or running into one another can cause serious injury. It is important that a responsible adult be in charge of an inflatable at all times to insure that all safety rules are followed to prevent injury.

Set Up Surfaces
We can set up on grass, asphalt, concrete and indoors. The equipment cannot be set up in DIRT, MUD, SAND, ROCKS or MULCH.

Delivery
We deliver to all of Jacksonville, Ponte Vedra, Julington Creek, Yulle, Calahan, Fernandina Beach and CR210. We will bring the equipment, set it up and go over the safety rules. We also have offices in Orange Park, Baker County, St. Augustine, Brunswick, Putnam and over 200 other locations in the US.
Go to www.herecomesfun.com/findabranch.php and enter your zip code to find the location that serves your area.
Customer Pickups
We allow customers to pick up moonwalks and other small items. You will need a pick-up truck, mini-van, trailer or SUV. They cannot be placed in a car or trunk. There is a $25 refundable deposit for customer pick-ups. Larger items must be delivered and set up by our staff. We provide the Space Walk, electric blower anchoring and set-up instructions and brochure when you pick it up.
What Blows Up The Inflatable?
All the Space Walks require a standard dedicated 110 v. house outlet within 50 ft. The blower must stay plugged in while the inflatable is in use. If power is not available, a generator can be rented from us for an additional fee. DO NOT PLUG ANYTHING ELSE INTO THE SAME CIRCUIT!
Discounts
We do offer discounts when more than 1 item is rented and we also give a military, police and fire fighter discount.
 



 

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